Free fix if TV interference occurs in Tarbert

Want to read more?

We value our content and access to our full site is only available on subscription. Your subscription entitles you to 7-day-a-week access to our website, plus a full digital copy of that week’s paper to read on your pc/mac or mobile device In addition your subscription includes access to digital archive copies from 2006 onwards.

Already a subscriber?

 

Problems logging in and require
technical support? Click here
Subscribe Now

Tarbert residents could receive free support if they experience television interference as mobile network improvements are carried out in the village this month.

There is a small chance the upgrades to boost the speed, performance and coverage of mobile networks may cause interference to television received through aerials such as Freeview, BT, TalkTalk and YouView.

Symptoms could include intermittent sound, pixelation – blocky images – or loss of signal.

If this occurs, free support could be available from Restore TV, an independent programme created to ensure people can continue to enjoy free-to-view television when mobile is upgraded in their area.

As well as providing help to anyone experiencing interference caused by mobile signals, Restore TV offers additional support for people who are aged 75 or older, those who are registered blind or partially sighted or people who receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance; or War Pensioner’s Mobility Supplement.

‘We know just how important television is to inform, entertain and provide welcome company,’ said Ben Roome, chief executive officer of Restore TV.

‘If you see new television interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and television or set-top box to remove mobile signals and allow you to watch free-to-view television as normal.

‘Full instructions are included, and we can provide further advice online and by phone if needed.

‘In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.’

Cable and satellite television, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free-to-view television through an aerial can receive a free Restore TV filter.

Residents are more likely to be affected if they live in an area with weak digital television reception, have a television signal booster and whose television aerial is close to a mobile mast.

For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.

Any viewers who experience new interference to free-to-view television can contact Restore TV by calling 0808 13 13 800 – which is free from landlines and mobiles – or by visiting restoretv.uk