Vulnerable customers urged to join SSEN’s Priority Services Register

An SSEN engineer talking to a customer about SSEN's Priority Services Register.
An SSEN engineer talking to a customer about SSEN's Priority Services Register. ©Stuart Nicol Photography, 2018

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With recent storms bringing high winds and heavy rain to the UK, Scottish and Southern Electricity Networks (SSEN) is reminding its customers of the additional support it offers during adverse weather events, and is encouraging them to sign up for its free Priority Services Register (PSR).

Across its distribution area in Scotland, SSEN already has almost 150,000 customers enrolled in its PSR; customers who will be proactively contacted to warn them of potential bad weather to help them prepare for the event and to offer extra support where required.

SSEN’s teams also keep in close and regular contact with its PSR customers during power cuts to check they are getting the help they need.

Those eligible to register for PSR include those who are deaf or hard of hearing; have a disability; live with children under five; are blind or partially sighted; have a chronic illness; use medical equipment or aids reliant on electricity; are over 60.

Customers who sign up to the PSR will be offered communication in many different formats including braille, large print, audio CD, Easy Read and alternative languages.

If their power does go off, PSR customers are kept up-to-date with SSEN engineers’ progress until supplies are restored.

On occasions where it is logistically possible, SSEN may be able to provide small generation for PSR customers temporarily to allow them to use their home medical equipment.

Louise Jones, SSEN’s priority service manager, said: ‘Joining the PSR is free and can help customers in many ways. We have almost 150,000 customers who are already benefitting from the free service in the north of Scotland, but we know that there will be more out there who haven’t signed up.

‘If you think that you may be eligible, or know of a friend or family member who may need a bit of extra help during a power cut, then please get in touch.

‘We’re keen to make it as easy as possible to register for the PSR, and so our application form is available to download in eleven different languages;  if computers aren’t your thing, just give us a call and we’ll send you a form out by post.’

For more information about the PSR, call 0800 294 3259 (landline or mobile) or 0800 316 5457 (textphone), and visit for further information on all the support available from SSEN, and for helpful advice on preparing for and dealing with a power cut.