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A Kintyre home owner has written to Scottish Water after his property flooded for the fifth time in as many years due to what he claims is the company’s ‘ongoing failure to replace its defective water main’.
Robert Ferguson, of Benrioch, near the Moy, wrote to Ruaridh MacGregor, Scottish Water’s corporate affairs regional manager, to express his dissatisfaction after his driveway was flooded last Wednesday morning.
Mr Ferguson wrote: ‘Yet again I have woken up this morning to find that Scottish Water’s defective main has again burst and flooded our driveway with filthy dirty water. As I type this at 7.55am, water is still flowing off the B842 road into our driveway. No doubt our drains will again be choked.’
Mr Ferguson first noticed that his drive was flooded at 7.15am and the water was turned off at about 8.30am.
In his email to Mr MacGregor, Mr Ferguson continued: ‘Needless to say I am livid that Scottish Water has again allowed this to happen by failing to get to grips with this now historic problem. This is the fifth major burst at the Moy in as many years.
‘Your customers west of Campbeltown will again have to endure a period without supply while yet more temporary repairs are carried out.
‘You and your colleagues have consistently failed or refused to confirm the date and time-frame for replacement of the defective main between the town and the Moy. Why? Why can you not provide decent customer service?
‘I am sure this would have been resolved very quickly if the burst were occurring in the centre of Glasgow. But then again, we are just Scottish Water’s country cousins.’
Mr Ferguson told the Courier: ‘Our garden and driveway sit below the level of the road, so we always get flooded when there is a burst on either side of our property. Thankfully, the water has never actually come in to our house which sits a bit higher – we only have to wade through filthy mains water to get out of the house.’
A Scottish Water spokesperson told the Courier: ‘Scottish Water operatives were on site repairing a burst on a nine-inch main in the Moy, Campbeltown on Wednesday August 28. Water supplies were restored to affected properties as quickly as possible.
‘Investment to improve the water network in this area is currently in planning and is anticipated to take place at the end of this year.’