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I have just received three envelopes from ‘ Live Argyll’ in Oban.
On opening the first I found it to be leaflet headed ‘We’ve taken the £££’s OFF with our new membership prices’.
I am well aware that you know what is written on your leaflet, but for those people who haven’t read it I enclose the leaflets next paragraph:
‘Following a detailed analysis of our pricing structure, Live Argyll are introducing a new low cost membership scheme.
‘In short, we’ve decided to shed some pounds. From 1st April your direct debit will be amended in line with the new pricing structure. Same fantastic facilities, at a much reduced cost.’
What good news I thought as I rushed to open letter number two.
This letter told me that from 1st April my wife’s swimming concession membership would be increasing from £12.40 to £16.99 per month.
This is a 37 per cent increase in charges, I then went back to letter one and read it again and it definitely said ‘at a much reduced cost’.
I then slowly opened letter three wondering what it would be about.
Possibly news that the car park was now ready for use after months of work, but alas no. It just gave details of when you would collect the new direct debit.
I feel a 37 per cent increase in pensioners’ swimming concessions is really excessive in the present climate.
I also think that the department which writes your leaflets and your finance management should get together and try to explain to the public how they interpret the sentence ‘Same fantastic facilities, at a much reduced cost ‘.
Next time the three letters should be in one envelope – it’s cheaper.