4G phone signal may freeze TV transmission

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Viewers having problems with television interference in Kintyre could benefit from a free support service.

4G mobile is being installed and it transmits at 800Mhz. This may cause Freeview interference and a programme run by at800 has been set up by government direction.

Signs of interference are loss of sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘no signal’ message.

Ben Roome, chief executive officer of at800, said: ‘We want to ensure people know it’s our role to fix Freeview interference caused by 4G at 800 MHz and that there’s no charge for our service.

‘If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge.

‘If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.’

For help, call 0808 13 13 800 (free from landlines and mobiles) or go to www.at800.tv/contact-us